Questions, bugs, refunds, or account deletion — email us and a person will reply, usually within two business days.
Please include your iOS version, app version, and what you were doing when it happened. Screenshots help.
The pet doesn't appear in Safari. Open Settings > Apps > Safari > Extensions, turn Reto on, and allow access for the sites you browse. The in-app setup guide walks through it.
Managing your subscription. Skill Slots renews monthly and is managed on your device: Settings > your name > Subscriptions. Canceling returns the pet to 3 skill slots at the end of the paid period. Refunds are handled by Apple at reportaproblem.apple.com.
Restoring purchases. Sign in with the Apple Account that made the purchase, then use Restore Purchases on the app's shop screen.
Deleting your account or backups. Email us from the address on your account, or write from any address and tell us which sign-in method you used.